Return Policy
Last updated: March 2026
Overview
At The Qwik Group, we are committed to ensuring your satisfaction with every transaction processed through our network. This Return Policy outlines the terms and conditions under which returns, refunds, and exchanges are handled.
Eligibility for Returns
Returns are accepted within 30 days of the original transaction date. To be eligible for a return, items must be unused, in their original condition, and accompanied by proof of purchase. Digital products, software licenses, and API access credits are non-refundable once activated.
Non-Returnable Items
The following items are not eligible for return or refund: activated API access keys, processed locker hosting fees, advertising campaign credits that have been partially or fully utilized, custom integration work, and any services already rendered.
How to Initiate a Return
To initiate a return, contact our support team at support@theqwikgroup.com with your order number, a description of the item, and the reason for the return. Our team will respond within 2 business days with further instructions.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your financial institution.
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at support@theqwikgroup.com and include documentation of the defect or damage.
Shipping Costs
You will be responsible for paying your own shipping costs for returning physical items. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund where applicable.
Contact Us
If you have any questions about our Return Policy, please contact us at support@theqwikgroup.com or visit our Help Center at theqwikgroup.com/help. Our support team is available Monday through Friday, 10 AM – 3 PM PST.